End-to-end contact center solutions
Zeynel Sahin delivers end-to-end contact center solutions from Turkey for B2B teams across Europe—structured onboarding, SLA-driven QA, and transparent reporting across voice, chat, email, and back-office programs, from pilot queues to full outsourcing.
What we deliver
From a single pilot queue to full multi-channel outsourcing, we align people, technology, and governance with your SLAs and compliance needs—so you can validate workflows, reporting, and coaching before you scale headcount or hours.
Service lines
Modular omnichannel capabilities you can combine or phase in over time—each line staffed, trained, and measured against agreed SLAs.
Inbound
Inbound customer care
Voice, chat, and email queues staffed, trained, and coached to your brand standards—with first-contact resolution targets, escalation paths, and QA scorecards agreed during program design.
Outbound
Outbound sales & retention
Proactive voice and email campaigns for acquisition, renewals, and win-back—scripted, coached, and compliant with your outreach rules, conversion tracking, and sector-specific contact policies.
How we engage
A clear path from discovery to live operations and continuous improvement—built around pilots, agreed SLAs, and accountable reporting.
- 01
Discovery
We map volumes, channels, tools, compliance needs, and success metrics with your stakeholders—establishing baseline SLAs, data-handling requirements, and reporting expectations before we design staffing or scripts.
- 02
Solution design
Staffing models, scripts, QA plans, and reporting cadence are agreed with your team—covering voice, chat, and email workflows, escalation paths, and processes aligned with GDPR and KVKK during program design.
- 03
Pilot & ramp
A controlled pilot launch validates workflows, tooling, and dashboards with a limited queue and trained agents—scaling headcount and hours only after SLAs, coaching routines, and compliance checkpoints are proven.
- 04
Optimize
Regular business reviews drive coaching, automation, and KPI improvements over time—keeping outsourcing performance visible through scorecards, calibration, and agreed targets as volumes or channels expand.
Why clients choose us
Predictable quality
Calibration, scorecards, and coaching keep voice, chat, and email interactions consistent at scale—from pilot queues through full outsourcing programs.
Flexible capacity
Ramp up for peaks or steady-state programs without long internal hiring cycles—adding languages, channels, or hours as your nearshore program grows.
Compliance built in
Processes aligned with GDPR, KVKK, and sector-specific data-handling rules agreed during solution design—not bolted on after launch.
Transparent partnership
Dashboards and business reviews make outsourcing performance visible to your team—with SLAs, QA results, and improvement plans shared on an agreed cadence.
Experience across regulated sectors
- Retail & e-commerce
- Banking & finance
- Telecommunications
- Healthcare
“They ramped a multilingual queue in weeks and gave us reporting we could share with leadership every month.”
“Quality coaching and clear escalation paths reduced repeat contacts without sacrificing customer satisfaction.”
Explore more
Learn about our Turkey operations, the delivery team behind our programs, and contact center case studies across the site.
Frequently asked questions
How quickly can you ramp a new program?
Timelines depend on channel mix, languages, and training depth. Many clients launch a pilot voice or chat queue within four weeks, validate SLAs and reporting, then scale headcount and hours once workflows and coaching routines are proven.
Which languages and channels do you support?
We staff voice, chat, email, and back-office workflows in Turkish and German from Turkey—supporting nearshore programs for European brands.
How do you handle data protection and compliance?
Processes align with GDPR, KVKK, and sector-specific rules agreed during solution design. Access controls, retention policies, audit trails, and escalation paths are documented before agents take live contacts—so compliance is built into the program, not added later.
Can we start with a pilot before full outsourcing?
Yes. A controlled pilot validates scripts, tooling, dashboards, and QA scorecards with a limited queue before you commit to full volume or expanded hours. It is the recommended path for new outsourcing relationships and multi-channel expansions.
How do you report performance and quality?
We share SLA dashboards, QA scorecards, and calibration outcomes on an agreed cadence—typically through business reviews covering voice, chat, email, and back-office KPIs. Coaching plans and improvement actions are documented so outsourcing performance stays visible to your team without surprise metrics.
Which industries do you support?
We design programs for retail and e-commerce, banking and financial services, telecommunications, healthcare, and travel and hospitality—matching channel mix, compliance requirements, and reporting to each sector. Published contact center case studies on our projects page illustrate program scope when available.
Request information
Tell us about your program needs and we will follow up with capabilities, timelines, and next steps.