About us
Your contact center partner in Turkey
Zeynel Sahin is a Kayseri-based contact center partner for brands across Europe and Turkey. For over twenty years we have built nearshore BPO operations from Turkey—combining scalable infrastructure, structured QA, and multilingual programs across voice, chat, email, and back-office with processes aligned to GDPR and KVKK.
Our mission
To be the contact center partner that turns customer conversations into lasting relationships—through skilled people, disciplined operations, QA-led coaching, and processes aligned with GDPR, KVKK, and sector-specific rules agreed during program design.
Our story
What began as a focused inbound support team in Turkey has grown into a multilingual BPO partner for European brands—scaling contact center programs without sacrificing quality, compliance, or reporting transparency.
- 2006
Founded in Turkey
Started with a dedicated inbound customer care team for local retailers—building playbooks, QA routines, and reporting habits that still shape how we onboard new programs today.
- 2014
Expanded service lines
Added outbound sales, technical support, and back-office processing for finance and telecom clients—extending the same coaching and SLA governance across new channels.
- 2018
Multilingual operations
Launched German queues alongside Turkish production—helping European brands enter new markets with nearshore voice, chat, and email capacity from Turkey.
- 2022
Cloud-first infrastructure
Migrated to scalable cloud telephony and workforce tools with real-time QA, dashboards, and business reviews—so outsourcing performance stays visible as volumes grow.
- Today
Partner for growth
We support brands that outsource full programs or specialized queues—across shifts, channels, and languages—with pilot-to-scale delivery and accountable reporting from Turkey.
What we stand for
These principles guide how we hire, train, measure, and improve every customer interaction—especially where data protection and brand standards matter.
Integrity
We protect client and customer data, follow scripts and policies, and escalate when it matters—with access controls and retention rules aligned to GDPR and KVKK.
Excellence
Quality assurance, calibration, and clear KPIs keep performance visible and improvable—whether you run a pilot queue or a multi-channel program.
Empathy
Agents are trained to listen first—because resolution starts with understanding, especially on sensitive voice and chat contacts.
Accountability
We own outcomes with clients through transparent reporting, agreed SLAs, and regular business reviews from onboarding through steady-state operations.
Leadership & culture
Our leaders bring contact center, training, and client management experience from high-volume BPO operations—focused on scalable delivery, QA discipline, and nearshore partnership with European teams.
Operations leadership
Managing operations
Oversees site performance, capacity planning, and service delivery across client programs—linking workforce planning to SLA targets and shift coverage.
Client services
Account management
Partners with clients on onboarding, SLA design, reporting cadence, and continuous improvement—from pilot launch through scaled outsourcing.
Training & quality
Workforce development
Designs curricula, runs calibration sessions, and maintains QA frameworks aligned to each brand, channel mix, and compliance requirement.
Operations at a glance
TR+EU
Nearshore delivery for European brands
4 wk
Typical pilot program duration
20+
Years operating contact centers
SLA
Agreed targets per program design
Learn more
Explore our solutions, contact our team, or review how we handle personal data on our public legal pages.