Call center outsourcing that scales with your business
Zeynel Sahin is your nearshore BPO partner in Turkey—delivering multilingual call center outsourcing for brands across Europe and Turkey. We combine structured onboarding, SLA-driven QA, and measurable reporting across voice, chat, email, and back-office queues so you can move from a pilot program to full-scale operations without sacrificing quality.
Operations you can review with confidence
10–18
Weekday office hours (TRT)
20+
Years running contact center programs
2
Service languages — Turkish and German
Pilot
Queue-first programs before full ramp
Omnichannel contact center solutions
Whether you need one inbound queue or a full outsourcing program, we design omnichannel operations around your SLAs, tools, and brand voice. Each service line pairs trained agents with workflow documentation and QA scorecards—so performance stays visible from pilot launch through scale.
Inbound customer care
Voice, chat, and email queues staffed to your SLAs—resolving issues quickly while protecting loyalty and first-contact resolution targets.
Outbound sales & retention
Proactive voice and email campaigns for acquisition, renewals, and win-back—scripted, coached, and compliant with your outreach rules.
Technical support
Tiered voice and chat troubleshooting for software, hardware, and connected products—with knowledge bases and clear escalation paths.
Back-office operations
Order processing, claims handling, and data entry with accuracy controls, audit trails, and reporting aligned to your back-office SLAs.
Start with a pilot queue or phase in multiple channels—every program is tailored to your industry, tools, and reporting cadence.
Why teams choose us
Accountability across regulated industries
- Retail & e-commerce
- Banking & finance
- Telecommunications
- Healthcare
- Processes aligned with GDPR & KVKK
- Turkish and German multilingual desks
- Structured QA & reporting
Industries we serve
We adapt playbooks, channel mix, and compliance rules to each vertical—covering voice, chat, and email workflows with sector-appropriate data handling and KPI reporting.
Retail & e-commerce
Peak-season voice and chat staffing, returns handling, and order-status support with e-commerce SLAs.
Banking & finance
Secure voice and email handling for accounts, cards, and payment inquiries under financial data rules.
Healthcare
Appointment scheduling and patient communication via phone and chat—with privacy-aware workflows.
Telecommunications
Activation, billing, and technical care across voice and digital channels for subscribers at scale.
Travel & hospitality
Reservations, disruption support, and loyalty program assistance across phone, chat, and email.
Utilities
Outage updates, meter queries, and customer onboarding with regulated data-handling controls.
Don't see your sector? We build custom programs for new verticals.
Recent client work
A snapshot of programs we've launched—each with defined scope, timelines, and outcomes.
Featured work
Case studies coming soon
We are preparing featured client programs for this section. Browse the full projects page or contact us to discuss your use case.
Case studies are updated as new engagements go live.
Built for partners who demand accountability
Whether you outsource one queue or an entire operation, you get a partner invested in your targets—transparent dashboards, agreed SLAs, GDPR/KVKK-aligned processes, and regular business reviews from pilot through steady state.
Scalable infrastructure
Cloud telephony, workforce management, and redundancy designed for volume spikes—without losing visibility as you ramp.
Regulatory readiness
Processes aligned with GDPR, KVKK, and sector-specific data-handling requirements agreed during solution design.
Performance transparency
Real-time dashboards, QA scorecards, and regular business reviews so outsourcing performance stays measurable.
Dedicated account leadership
A single point of contact from pilot onboarding through continuous improvement and SLA governance.
Request a capability deck tailored to your RFP or vendor evaluation.
Join our growing team
We hire customer advisors, team leads, trainers, and operations specialists who want to build careers in contact center excellence.
New roles are posted as teams expand across languages and shifts.